At SpeakFluentEnglish, we strive to provide high-quality digital courses and a smooth learning experience. However, we understand that situations may arise where a refund is necessary. This Refund Policy explains when refunds can be issued.

1. Eligibility for Refunds

• Course Access: Refunds are eligible only if you have not accessed more than 20% of the course content.
• Timeframe: You must request a refund within 7 days of purchase.
• Refunds cannot be issued for courses that have been significantly accessed or completed.

2. Non-Refundable Items

• Downloaded Products: Digital downloads (templates, PDFs, tools, etc.) are non-refundable.
• Discounted or Promotional Purchases: Items purchased during sales or offers may not qualify unless specifically mentioned.

3. How to Request a Refund

• Email our support team at info@speakfluentenglish.online.
• Include your name, order ID, and reason for the refund.
• If approved, refunds will be processed to your original payment method within 7–10 business days.

4. Course Substitutions

If you're not eligible for a refund but are unsatisfied, you may request a course substitution within 7 days of purchase:

• You may switch to another course of equal or lesser value.

5. Changes to This Policy

We may update this Refund Policy periodically. Any changes will be posted here with an updated effective date.

6. Contact Us